Satisfaction Guarantee and No Cure No Pay
Because it is my experience that it is very difficult for anyone to understand
exactly what we are going to do, until we are actually doing it, I work
with two types of guarantee:
- All work by Malotaux is done to the best of his ability. Still, it may be
possible that the ways of working or the expectations of the Client and Malotaux
don't fit. Therefore, termination of the cooperation is possible at any moment,
only by formally telling this, while explaining the reason. In such cases, only
the work until that very moment will be charged.
No Cure No Pay
- The popular version of my No Cure No Pay clause is:
I want to see big smiles on the faces at the end of any day I have worked with people in the project.
- The formal version is:
Any day you would be dissatisfied with the results of Malotaux's
work will not be charged, on the condition that you file your complaint with
Malotaux within 5 days after that day, or in any case before any next day of
Malotaux's work. In such a case, any planned further activities by Malotaux will
be automatically deferred, until we decide that satisfaction can again be
These two clauses keep both me and you on the alert that we continuously are
contributing value. After all, we should practice what we preach!